How to Properly Set Up & Adjust 24/7 Task Chairs

POSTED: September 13, 2021

We live in a 24-hour world, which means that some individuals — including call center agents, 911 dispatchers, and government personnel — must be able to respond to issues, no matter the time of day. Those who work in these intensive environments spend the bulk of their time sitting, which can negatively impact their health and efficiency. Ergonomic 24/7 task chairs can help reduce these risks.  

Intensive-use office chairs can be adjusted to fit your body and the way you work. They’re designed to keep the body in a natural position and are adaptable to any user’s needs. Read on to learn how to adjust a task chair.


Employees who spend long shifts in prolonged sitting positions, such as dispatchers in call centers, need to be able to perform their jobs with a high degree of concentration and efficiency. Implementing ergonomic chairs in the workplace can make all the difference in your staff’s daily focus, mental sharpness, and physical comfort.  

An adjustable-height task chair conforms to your body’s shape and keeps joints and tissues in an optimal neutral position. Whether you work in public safety, transportation, utilities, or another demanding, 24/7 environment, an adjustable task chair can help improve posture and reduce potential health issues, such as musculoskeletal disorders. 


A 24/7 task chair provides complete support to the most stressed body parts of the worker by aiding in posture, weight, and lumbar when sitting. Follow these steps for properly setting up and adjusting your 24/7 task chair: 

1. Seat Height

The first step to getting your chair adjusted to your body is setting up the correct seat height. Place your feet flat on the floor and adjust the height of your chair until your hips form about a 90-degree angle with your knees. Hips should be slightly higher than the knees, with your upper legs sloping downward.

2. Seat Depth 

When sitting in the chair with the lower back supported, there should be about a 1- to 4-inch gap between the edge of the seat and the back of your knee crease. This helps to encourage optimal thigh support and blood flow.

3. Lumbar Support 

Lumbar support is an essential feature of an ergonomic chair. Supporting the natural arch in the lower back can help you maintain better posture while seated. The lumbar support should fit in the natural curve of your spine, typically at the small of your back. Adjust accordingly to your liking

4. Arms 

A task chair with adjustable arms is effective at reducing the muscle stress of the upper back, neck, and shoulders. Adjust the height of the armrests so they’re at elbow height when your arms are vertically against your sides.  

5. Headrest

Headrests provide support and comfort to the head and neck while in a reclined position and help keep your head at constant eye level with your computer screen. Adjust the headrest to the base of the back of your head. Your head should not feel like it’s being pushed forward or downward.


In call centers, control rooms, and dispatch centers, employees often operate on shift rotations. This means that chairs in an intense work environment are in constant use and need to be adjusted for each employee. However, people come in all shapes and sizes. While there is no one-size-fits-all seating solution, 24/7 task chairs adjust to fit any user.

This means that at the start of each shift, each employee is able to adjust the features of the chair to create a customized seating experience. Supportive, well-built 24/7 task chairs enable workers to perform to their highest degree of efficiency while reducing fatigue and muscle strain. Intensive-use office chairs are able to withstand the wear and tear of the 24-hour shift rotation. 


At Concept Seating, we provide heavy-duty office chairs with unparalleled durability and adjustable features that can improve the quality of an intensive-use workplace. Our chairs are available in a variety of color and fabric options, so you can choose the model that’s right for your location. Contact us today to learn more about our 24/7 seating options.