For Warranty Claims outside of the U.S.A. and Canada, please call +1 (800) 892-5563.
Concept Seating warrants to the original purchaser, from the original date of manufacture, that its steel seat pan shall be free from defects in material and workmanship under normal 24/7 use for a period of 10 years.
The warranty further covers:
All components of the chair shall be free from defects in material and workmanship under normal 24/7 use for a period of 6 years from the date of manufacture.
The steel foot ring and 200mm cylinder on our 24/7 stool models for 2 years.
Shipping charges on warranty parts within the continental US for 2 years.
Concept Seating will have no warranty obligation if our product has been subject to abuse, alteration, misuse, negligence or accident or if the customer fails to perform the recommended preventative maintenance.
Damage caused by the carrier in-transit is a freight claim which is handled separately.
To proceed with your warranty claim you will need the model number and serial number of your chair. Both numbers can be found on the bottom of your chair.Start Claim Process Maintenance & Repair